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Use of multi-channel automation for car brands and dealerships

 

Car buyers expect way more from their experience of buying a vehicle than they previously did. As the Covid-19 pandemic made online shopping increasingly popular, today consumers have come to expect a similar digital experience when it comes to buying a car. Hence, car dealerships are facing growing pressure to deliver a seamless, digitally driven experience throughout the car-buying journey, and make use of automation and Multi-Channel Marketing for Business.

A marketing driven customer experience is vital for car brands and dealerships to stand out from the competitors and attract more customers. To magnetize more customers, car dealers need to understand more about them, and nurture their interest to the point that they are ready to make a purchase even before walking into the showroom. Tools automation for marketing can go a long way in achieving this goal.

A good marketing automation platform allows car companies to efficiently automate, streamline and measure important marketing workflows and tasks. It helps companies to identify where the customer is at in the purchase journey and then triggers communications to them automatically based on their past behavior. With marketing automation, car dealerships, and brands can send relevant information to customers in a way they have indicated they like. For instance, some customers may prefer getting alerts on their emails, while others favor SMS or WhatsApp.

With an increasing number of consumers looking for a digital experience when it comes to purchasing a car, leveraging marketing automation India has become key to the success of many car dealers and brands.

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