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Choosing the Right Mix of Communication Channels for Your Enterprise

In the era of smart phones, online shopping and apps, as well as serious attention deficit, customers want brands to connect with them via the channel of their preference. However, even though Multichannel communication marketing is immensely important, many marketers do face the problem of too many to choose the right mix of channels.

The performance of diverse communication channels can vary to a good extent. While some attract good CTR’s and are cost effective, certain others are easier to deploy. Today direct mail, newspaper ad, and TV are not enough to grab eyeballs.  Multi-channel Communication for enterprises allow businesses to target different audiences with tailored strategies that maximize their return on investment.  Selecting the right marketing communication channel in the process is critical as they serve as the foundation for all marketing activities. For this purpose, one must identify the channel that best supports the targeted business objectives, and then take following steps to optimize the channel strategy:

  • Add and use varied channels more frequently as they become more popular and as necessary to reach specific audiences
  • Experiment with new channels and measure their effectiveness before using them frequently
  • Evaluate the channel options and select the channel mix that is most appropriate for the objective and target audience

Marketers must try to influence customers across these critical moments of truth, and using the right mix of marketing channels is the first step towards effectively influencing users during key moments of truth.

After a multichannel marketing campaign goes live, brands should monitor how each communication channel performs. One might look at concrete metrics, such as clicks. As you collect feedback, it is prudent to look for the improvements you can make when launching your next marketing campaign. A good multichannel communication system company can help in analyzing and collecting this feedback.

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